Responsible Gambling at The Star

At The Star, we are committed to providing a safe and enjoyable entertainment experience for all our guests. We recognise that while most people gamble responsibly, some individuals may experience difficulties. Our responsible gambling program is designed to support our guests and promote informed decision-making.

Our Commitment

The Star takes its responsibility to minimise gambling harm seriously. We work closely with regulatory bodies and support organisations to ensure we maintain the highest standards of responsible gambling practices across all our venues and online platforms.

Signs That Gambling May Be a Problem

It is important to recognise when gambling stops being enjoyable. Consider the following warning signs:

• Spending more money or time on gambling than you can afford
• Feeling anxious, stressed or irritable when not gambling
• Chasing losses or borrowing money to gamble
• Neglecting work, family or personal responsibilities
• Lying to others about your gambling habits
• Gambling to escape problems or relieve negative emotions
• Finding it difficult to stop or take a break from gambling

Tools and Resources Available

The Star provides a range of tools and support options to help guests stay in control of their gambling.

Self-Exclusion Programs

Guests who wish to restrict their access to gaming areas can voluntarily enter into a self-exclusion agreement. This program is available at all Star venues and provides a formal commitment to stay away from gambling facilities for a chosen period.

Pre-Commitment and Limit Setting

We encourage all guests to set personal limits before they begin gambling. Consider setting limits on:

• The amount of money you are prepared to lose
• The amount of time you spend gambling
• The frequency of your gambling sessions

Support Services

The following services offer free, confidential support for anyone affected by gambling harm:

Responsible Gambling Tips

Keep these guidelines in mind when visiting our venues:

• Set a budget before you start and stick to it
• Only gamble with money you can afford to lose
• Take regular breaks during your visit
• Do not gamble when you are upset, stressed or under the influence of alcohol
• Treat gambling as entertainment, not as a way to make money
• Balance gambling with other leisure activities

Trained Support Staff

Our team members are trained to identify and assist guests who may be experiencing difficulties with gambling. Guest support staff are available at all Star venues to have confidential conversations and provide referrals to professional support services. Please do not hesitate to approach any team member if you need assistance.

Talk to Us

If you or someone you know needs help, please speak with our dedicated responsible gambling team at any Star venue. We are here to help, and all conversations are treated with the utmost confidentiality and respect.